At House of Wellness, your privacy matters. We are committed to protecting the confidentiality of the personal and health information you share with us, whether through this website, by phone, by email, through our client portal, or during the course of care.

We may collect information such as your name, phone number, email address, appointment requests, insurance or payment information, and any personal or health-related details you choose to provide. Our website may also collect basic technical information, such as browser type, device information, IP address, pages visited, and cookies or analytics data used to improve website performance.

We use your information to respond to inquiries, schedule appointments, provide mental health services, manage billing and insurance, communicate with you, improve our services, and comply with professional, ethical, and legal obligations.

As a mental health practice, some of the information we collect may be considered Protected Health Information, or PHI. We take reasonable administrative, technical, and physical safeguards to protect your information. We use and disclose health information only as permitted or required by law, including for treatment, payment, health care operations, with your written authorization, or when necessary to comply with legal or safety obligations.

Psychotherapy notes may receive additional protections and generally require written authorization before disclosure, except in limited circumstances allowed by law. HHS notes that HIPAA treats psychotherapy notes differently from other mental health information and generally requires authorization for most disclosures.

Please do not use this website, email, or contact forms to submit urgent or highly sensitive clinical information. While we make reasonable efforts to protect communications, standard email and website forms may not be fully secure. Existing clients should use Spruce for confidential clinical communication whenever possible.

 

This website is not intended for emergencies. If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room. If you are in emotional distress or suicidal crisis in the U.S., you can call or text 988 for 24/7 support through the 988 Suicide & Crisis Lifeline.

We do not sell your personal health information. We may share limited information with trusted service providers, such as billing platforms, scheduling systems, secure client portals, or technology vendors, only as needed to support practice operations and when appropriate privacy protections are in place.

We may also disclose information when required by law, including situations involving suspected abuse or neglect, serious threats of harm to self or others, court orders, health oversight activities, or other circumstances required or permitted by applicable law.

Our website may use cookies or analytics tools to understand how visitors use the site and to improve user experience. You may adjust your browser settings to limit or disable cookies. Disabling cookies may affect how certain website features function.

Depending on applicable law, you may have the right to request access to your records, ask for corrections, request restrictions on certain uses or disclosures, request confidential communications, receive a copy of our Notice of Privacy Practices, and file a privacy complaint without retaliation.

To ask questions about this policy or your privacy rights, please contact:

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.